Conflict in the workplace happens. We are all individuals with different values, ideas, strengths, weaknesses, and communications skills. Conflict is inevitable. The key is recognizing it early, getting to the root of the issue, and finding a solution. Maturity isn’t eliminating conflict – it’s finding productive ways to solve it.
Many conflicts are a result of a lack of communication. Sometimes it’s simply a misunderstanding. Take time to communicate your needs clearly, expectations, ideas. Take time to actively listen to theirs. Until you each know where the other stand, nothing can be resolved.
Emailing, texting, etc. are wonderful tools of technology, but they can often be misread. When you are dealing with conflict, meet face-to-face in a safe environment. Having the advantage of body language will help you understand each other more clearly.
Find a solution
Now that you know what the conflict is, find a solution. Don’t forget; solutions usually involve compromise – especially if you are on opposite ends of the pole. Discuss a way to meet in the middle.
Seek help from a third party
Sometimes, conflicts can’t just be resolved easily and quickly. If the division is overwhelming, seek a third party to act as an arbitrator or at least give an objective viewpoint. If some cases, you might want to consider involving a supervisor. You can both approach the supervisor at the same time and present the problem so he/she can help you come to a quick and fair resolution
Conflict will always be a part of our lives, but learning to deal with it effectively will reduce the severity and the number of incidences. It will also help us to grow as individuals.
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